If you do not cancel your subscription at least 30 days before expiration (by E-mail or snail mail) your subscription will be renewed automatically and charged from your credit card (you did use for your original order) or your PayPal account. You can view and change your subscription on your account page.

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Currently you can pay using your credit card (Visa, Mastercard and Amex) via Stripe. We also accept payments via PayPal, TWINT and Apple Pay or you can transfer the amount to our bank account via direct bank transfer (advance payment). On your credit card statement, you will find your purchase listed as sent to OUR COMPANY. Please take a look on the payments section for more details.

Note:
Additional fees may be charged by your bank when choosing direct bank transfer (advance payment).

There was a problem with the payment and the order process could not be completed. There can be several reasons for this:

A) Payment via PayPal

– Your PayPal account is no longer active or has been frozen
– The credit card in your account is no longer valid, has expired or has been blocked by the credit card provider
– Some technical problems occurred when connecting to PayPal
– The PayPal servers cannot be reached for technical reasons

B) Payment by credit card

– Your credit card is no longer valid
– Your credit card has expired
– Your credit card has been blocked by your card provider

C) Payment in advance (bank transfer)

– We have not yet received payment for your order (we can only send the ordered items after receiving your payment)
– Your payment details were incorrect or you provided incorrect or inaccurate details when making the bank transfer

There may be several reasons why you have not received your order. If we have sent the package to the wrong delivery address even though you specified the correct one during the order process, then we’ll be happy to cover the cost of sending a replacement. If you ordered with Canada Post Express shipping or DHL Express you can track your order here.

In the following cases, however, we would have to charge you again in full for sending a replacement (provided that all of the ordered items can still be delivered from stock):

• Your address has changed (e.g. due to moving home). If you have moved, we recommend that you ask the postal service to redirect your mail to your new address.
• The delivery address that you specified during the order process is wrong or contains errors.
• You are away on holiday when the package arrives. In our experience, the postal service only keeps packages for a certain amount of time before returning them to the sender (please ask a neighbour if the package can be delivered to their house while you’re away).

‍‍‍Important note:
We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems. If you choosed a shipping option without tracking details we will not be able to track your order and therefore we cannot give you a refund in case your order got lost.

You can cancel the subscription at any time in your customer account. However, please note that a cancellation period applies. If you wish to cancel your subscription, you must let us know at least 30 days before the end of the subscription (the expiration date can be found on your invoice). Otherwise the subscription will be extended automatically.

We are unable to refund the remaining amount if you cancel your subscription at any point before the end of the subscription period.